Please read the following terms and conditions. They limit our liability and outline the conditions under which your tours will operate. Acceptance of tour documents represents an acceptance by the customer of the terms and conditions as follows:

1. Reservations

A deposit of 20% of the total tour price is due at the time of making your reservation. The balance is due no later than 30 days prior to departure. We reserve the right to cancel any reservations for which the total fare has not been paid by the due date. In such cases the deposit paid will be forfeited. Only upon receipt of all deposits from all parties travelling will the tour be confirmed. All items included within a proposed itinerary are subject to availability at the time of deposit receipt.

2. Cancellations Charges

The following cancellation charges will apply:

• 32+ days prior to departure – 25% of tour price
• 8 – 32 days prior to departure – 50% of tour price
• 7 days or less to departure – 100% of tour price

Please note that in cases where bookings have been made for external services such as accommodation, the cancellation charges incurred are the responsibility of the client. Please ensure that you are aware of such external bookings when making a reservation with us. Cancellations must be done in writing via email.

3. Alterations of Tours/Safaris by Client

We do not charge an administrative fee for changes you make to an itinerary prior to due date of full payment. We will do our utmost to make changes as you request but we cannot guarantee that this will be possible as changes are subject to availability. If the client wishes to make changes after the payment has been received in full, we cannot give guarantees that this will be possible. Some changes in itinerary may be subject to surcharge. Once the proposal is confirmed and we have made firm bookings on your behalf, we reserve the right to refuse to make alterations to the itinerary.

4. Alterations of Tours/Safaris by Company

Prices quoted are based on costs and exchange rates at time of compilation of quote. A surcharge may be necessary should there be significant changes in the following circumstances: (a) Transportation costs including the cost of fuel. (b) Dues, taxes (including road taxes and tolls) or levies charged by the governments or their agencies. (c) Exchange rate

We reserve the right to vary, modify or cancel any itinerary, either part or wholly. If this is necessary, we will substitute alternative arrangements of comparable value, or at our discretion provide a full refund.

5. Weather Conditions

Under no circumstances can we be held responsible for weather conditions, nor can any ticket be cancelled or amended by you at any time on the basis of weather conditions.

6. Tour Prices

All tour prices quoted include transportation, accommodation, meals and entrance fees, as stipulated in our itineraries. Prices advertised on the site are subject to change, and will only be fixed upon payment of the deposit.

7. Passport – Visas

Please check with a local Travel Agent regarding requirements for passport and visas. Generally a tourist visa will be required for visits to the country of no longer than 3 months. Requirements and prices vary by country.

8. Health Documents

It is strongly advised that you consult your doctor or local health department at least 8 weeks prior to departing your country of origin. Yellow Fever cards may be required at a port of entry to Tanzania.

9. Responsibility

We reserve the right to make, with or without notice, alterations to, accommodation, meals, vehicles, schedule, or planned route should the need arise. Every effort will be made to consult and inform the client of any such changes prior to the beginning of the tour.

10. Luggage

Luggage is limited to 15 kg per person.

11. Insurance

Insurance is not included and it is, therefore, strongly recommended that you obtain personal travel and medical insurance policy before departing your country.

12. Liability

We do not accept liability for injury, damage of personal property, loss of personal property, accident, delay, or irregularity caused by either defect in any vehicle the actions of any persons associated with the tour, accommodation, establishment, or employees.

Travel insurance is required to participate on this trip. Trip deposits are non-refundable and balance payments are only partially refundable. Therefore, it is prudent for you to protect your investment against trip cancellation, interruption, delays and unforeseeable expenses. Standard travel insurance provides coverage for:

• Trip cancellation
• Trip interruption
• Missed connection
• Travel delay
• Baggage delay and personal items lost
• Hurricane and weather
• Employment layoff
• Pre-existing medical conditions
• Emergency medical
• Medical evacuation and repatriation
• Financial default
• Terrorism

At a minimum, the insurance should protect you against trip cancellation and trip interruption, should you need to cancel your trip due to circumstances such as training injuries or sickness or emergencies. Ideally, insurance should cover high altitude trekking (not to be confused with “mountaineering” or “mountain climbing” which most insurance will not cover) and all medical and repatriation costs.

What Gear Do I Need to Bring?

You are responsible for bringing personal gear and equipment while communal equipment (tents, food, cooking items, etc.) is provided. Below is a gear list of required, recommended and optional items to bring on your climb.

Technical Clothing

• 1 – Waterproof Jacket, breathable with hood
• 1 – Insulated Jacket, synthetic or down
• 1 – Soft Jacket, fleece or soft-shell
• 2 – Long Sleeve Shirt, light-weight, moisture-wicking fabric
• 1 – Short Sleeve Shirt, light-weight, moisture-wicking fabric
• 1 – Waterproof Pants, breathable (side-zipper recommended)
• 2 – Hiking Pants
• 1 – Fleece Pants
• 1 – Shorts (optional)
• 1 – Long Underwear (moisture-wicking fabric recommended)
• 3 – Underwear, briefs (moisture-wicking fabric recommended)
• 2 – Sport Bra (women)

Headwear

• 1 – Brimmed Hat, for sun protection
• 1 – Knit Hat, for warmth
• 1 – Balaclava, for face coverage (optional)
• 1 – Bandana (optional)

Hand wear

• 1 – Gloves, warm (waterproof recommended)
• 1 – Gloves, thin

Footwear

• 1 – Hiking Boots, warm, waterproof, broken-in
• 1 – Gym Shoes, to wear at camp (optional)
• 3 – Socks, wool or synthetic
• 3 – Sock Liners, tight, thin, synthetic, worn under socks to prevent blisters (optional)
• 1 – Gaiters, waterproof (optional)

Accessories

• 1 – Sunglasses or Goggles
• 1 – Backpack Cover, waterproof (optional)
• 1 – Water Bottle (Nalgene, 32 oz.)
• 1 – Water Bladder (Camelback type, 3 liters)
• 1 – Towel, lightweight, quick-dry (optional)
• 1 – Pee Bottle, to avoid leaving tent at night (recommended)
• Stuff SACKS, Dry Bags or Plastic Bags, various sizes, to keep gear dry and separate

Equipments

• 1 – Sleeping Bag, warm, four seasons*
• 1 – Trekking Poles, collapsable (highly recommended)*
• 1 – Head lamp, with extra batteries
• 1 – Duffel bag, 50-90L capacity, for porters to carry your equipment
• 1 – Daypack, 30-35L capacity, for you to carry your personal gear

*MAY BE RENTED ON LOCATION

Others

• Toiletries
• Water purifier tablets
• Prescriptions
• Sunscreen
• Lip Balm
• Insect Repellent, containing DEET
• First Aid Kit
• Hand Sanitizer
• Toilet Paper
• Wet Wipes (recommended)
• Snacks, light-weight, high calorie, high energy (optional)
• Electrolytes, powder or tablets (optional)
• Camera, with extra batteries (optional)
• Paperwork
• Passport
• Immunization Papers
• Insurance Documents

The most common mistake that climbers make is that they over pack and bring way too much gear

Be selective in what you take with you. Please note that our porters are limited to carrying 33 lbs (15 kgs) of your personal belongings. Everything the porters will carry for you between campsites should be placed into the duffel bag, including the sleeping bag, but it is OK to pack the sleeping bag separately if necessary.

Our porters will place your duffel bag and sleeping bag into a large, sturdy, waterproof bag with a roll-top closure

If you have excess weight, you will be required to hire an additional porter.

Plastic, recyclable water bottles are not allowed in the park, due to past problems with litter. So water should be carried in Nalgene bottles, water bladders, or similar devices. You should be able to carry 3-4 liters of water with you at all times. Please do not bring alcohol. It is illegal to have alcohol in the park. Our staff will not carry it for you. Besides, drinking and high altitude do not mix well.

Checked luggage on airplanes can get lost or delayed on the way to Tanzania. You should prepare for this possibility by wearing or carrying on the items that are essential to your Kilimanjaro climb. While most clothing, gear and equipment can be replaced in Tanzania prior to your climb, there are some things that you should not replace.

Mooh Tour Safar recommends that you wear one complete hiking outfit on the plane, including a long sleeve shirt, hiking pants, underwear, socks, and hiking boots. In your carryon baggage, you should bring your backpack, waterproof jacket and pants, insulated jacket, fleece pants, snacks, toiletries, medications, camera and all paperwork. Airline regulations do not allow you to carry trekking poles on the plane. Make sure you do wear/carry your hiking boots; wearing a different pair of boots on your climb will likely cause blistering.

If your baggage is lost or delayed, please notify us immediately upon your arrival so we can assist you in assembling the necessary gear. We will take you to local, independently owned rental gear shops in Moshi. Note that these shops generally carry second-hand items that may not be up to Western standards. We cannot guarantee the fit, quality or functionality of items found in local shops. Therefore, we strongly encourage you to carry on the most important pieces of gear as noted above. We will make reasonable attempts to deliver delayed luggage to you on the mountain. All additional expenses that are incurred by us while resolving lost or delayed luggage problems must be reimbursed.